Accessibility Statement

Our Accessibility Goals

We strive to ensure that our website and services are accessible to all users, including those who rely on assistive technologies. Our goal is to provide an inclusive, accessible experience that enables all users to navigate our website, access information, and complete transactions with ease.

What We're Doing

To achieve our accessibility goals, we have taken the following measures:

Accessibility Features

Our website includes the following accessibility features:

Navigation and Structure

• Keyboard Navigation: All interactive elements can be accessed using a keyboard
• Skip Links: Skip navigation links to jump to main content
• Logical Structure: Content organized with proper heading hierarchy
• Consistent Layout: Predictable and consistent navigation throughout the site
• Breadcrumbs: Clear navigation paths to understand location within the site

Visual Design

• Color Contrast: Sufficient color contrast ratios for text and interactive elements
• Text Sizing: Readable font sizes that can be resized without loss of functionality
• Clear Focus Indicators: Visible focus states for keyboard navigation
• No Color-Only Information: Information not conveyed by color alone
• Responsive Design: Content adapts to different screen sizes and zoom levels

Content and Media

• Alternative Text: Descriptive alt text for all meaningful images
• Clear Language: Content written in clear, straightforward language
• Link Purpose: Descriptive link text that indicates destination
• Form Labels: Clear labels and instructions for all form fields
• Error Identification: Clear error messages with suggestions for correction

Technical Features

• Semantic HTML: Proper HTML markup for screen reader compatibility
• ARIA Labels: ARIA attributes to enhance accessibility where needed
• Focus Management: Logical focus order and focus management
• Time Limits: Ability to extend or disable time limits where applicable
• No Auto-Play: Media does not auto-play with sound

Assistive Technologies

Our website is designed to be compatible with the following assistive technologies:

Known Limitations

Despite our best efforts to ensure accessibility, there may be some limitations. We are aware of the following potential issues and are working to address them:

We are committed to addressing these limitations and continuously improving our website's accessibility.

Alternative Access Methods

If you encounter accessibility barriers on our website, we offer alternative ways to access our services:

• Phone Support: Call us at (888) 942-3320 to speak with a representative who can assist you
• Email Support: Email us at customerservice@netpayusadvance.com with your questions or requests
• Document Requests: Request accessible formats of any document or form
• Application Assistance: Our team can help you complete applications over the phone

Feedback and Contact

We welcome feedback on the accessibility of our website. If you encounter accessibility barriers, please let us know so we can work to fix the issue.

When Reporting Issues, Please Include:

• The web page or feature where you experienced the issue
• A description of the accessibility barrier
• The assistive technology you were using (if applicable)
• Your contact information so we can follow up

We aim to respond to all accessibility feedback within 5 business days and will work diligently to resolve reported issues.

Third-Party Content

Some content on our website may be provided by third-party vendors. While we work with vendors who prioritize accessibility, we cannot guarantee that all third-party content meets our accessibility standards. If you encounter issues with third-party content, please contact us and we will work with the vendor to address the issue.

Mobile Applications

If we offer mobile applications, we strive to ensure they are accessible and compatible with the accessibility features built into iOS and Android devices, including VoiceOver, TalkBack, font sizing, and screen magnification.

Ongoing Commitment

Accessibility is an ongoing commitment. We regularly:

• Conduct accessibility audits and testing
• Update our website based on accessibility feedback
• Train our staff on accessibility best practices
• Review new features and content for accessibility compliance
• Stay current with evolving accessibility standards and guidelines
• Engage with the disability community to understand their needs