Contact Us

Get in Touch

Our friendly customer service team is ready to assist you with any questions about your loan, application, or account.

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Call Us

Speak directly with our customer service team

(888) 942-3320

Toll-free from anywhere in the U.S.

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Email Us

Send us a message anytime

customerservice@
netpayusadvance.com

We respond within 24 hours

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Live Chat

Chat with us in real-time

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Available during business hours

Customer Service Hours

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Our team is available to help you during the following hours:

Monday	9:00 AM - 8:00 PM CT
Tuesday	9:00 AM - 8:00 PM CT
Wednesday	9:00 AM - 8:00 PM CT
Thursday	9:00 AM - 8:00 PM CT
Friday	9:00 AM - 8:00 PM CT
Saturday	11:00 AM - 3:00 PM CT
Sunday	Closed

Note:

You can apply for a loan online 24/7, even outside of customer service hours. Applications submitted outside business hours will be processed on the next business day.

Send Us a Message

Fill out the form below and we'll get back to you as soon as possible

Full Name *

Email Address *

Phone Number

Subject *

Loan Number (if applicable)

Message *

We typically respond to messages within 24 business hours. For urgent matters, please call us at (888) 942-3320.

Our Location

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Net Pay Advance Inc

Address:

3615 N Ridge Rd

Wichita, Kansas 67201

United States

Phone: (888) 942-3320

Email: customerservice@netpayusadvance.com

Please Note:

This is our corporate office. We operate 100% online - you can apply for a loan, manage your account, and contact customer service from anywhere without visiting our office.

Holiday Schedule

Customer service is closed on the following federal holidays. ACH deposits may be delayed by 1 business day on observed holidays.

New Year's Day January 1, 2026

Martin Luther King Jr. Day January 20, 2025

Washington's Birthday February 17, 2025

Memorial Day May 26, 2025

Juneteenth June 19, 2025

Independence Day July 4, 2025

Labor Day September 1, 2025

Columbus Day October 13, 2025

Veterans Day November 11, 2025

Thanksgiving November 27, 2025

Christmas December 25, 2025

Important Holiday Information:

Customer service representatives will not be available on New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas
Observed holidays will delay ACH deposits by 1 business day
Instant funding will operate as normal during holidays (fees apply)
You can still apply for loans online 24/7 during holidays - applications will be processed on the next business day

For Existing Customers

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Manage Your Account

Access your account online to view balance, make payments, and manage your loan 24/7.

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Make a Payment

Need to make an extra payment or update your payment method? We can help.

Call (888) 942-3320 →

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Payment Assistance

Having difficulty making a payment? Contact us immediately to discuss your options.

Get Help Now →

Frequently Contacted About

Application Status

Check your email for updates. Most applications receive instant decisions. If pending, we may need additional information.

Call us if no update within 24 hours: (888) 942-3320

When Will I Receive My Funds?

Instant funding: 15 minutes. Standard ACH: Next business day. Check your bank account for the deposit.

Confirmation sent via email and text

Payment Questions

Payments are automatic on scheduled dates. Log in to view payment history and upcoming due dates.

Account Access Issues

Forgot password? Use "Forgot Password" on login page. Still having trouble? We can help you reset it.

Call (888) 942-3320 for login assistance

Update Contact Information

Log into your account to update phone, email, or address. Or call us to update your information.

Important to keep contact info current